PRIVACY POLICY

SO SILKY (Vienis Glamping MB), by this Privacy Policy, defines the terms that must be observed by all visitors of the website www.sosilky.eu. All the conditions listed herein apply whenever a Visitor uses content created by So Silky, purchases a service/product, or submits an inquiry, regardless of whether they are using a computer, tablet, phone, or other devices.

It is considered that a Visitor has read and confirmed their agreement to comply with the Privacy Policy when they visit the Website, log in to the Website, and/or purchase a product and/or service offered on the Website. A Visitor who does not agree with any provision of the Privacy Policy does not confirm their consent and loses the right to visit the Website, log in, and use any or all of the services provided on the Website.

Individuals under the age of 16 may not provide any personal data through our Website. If you are under the age of 16, you must obtain the consent of your parents or other legal guardians before submitting any personal information.

So Silky by this Privacy Policy establishes the conditions for the processing of personal data when using the Website managed by the Data Controller. The conditions established by the Privacy Policy apply each time a Visitor wishes to access the content and/or services provided by the Data Controller, regardless of the device (computer, mobile phone, tablet, television, or other) the Visitor uses.

This Policy does not apply when a Visitor browses other companies’ websites or uses third-party services while visiting www.sosilky.eu

When processing personal data, we comply with the requirements of the European Union General Data Protection Regulation No. 2016/679, the Law on Legal Protection of Personal Data of the Republic of Lithuania, the Law on Electronic Communications of the Republic of Lithuania, other related legal acts, as well as the instructions of supervisory authorities.

What Information We Collect

To fulfill an order or provide a service, a Visitor must provide certain personal information, including name, email address, phone number, postal address, payment information, and details of the product or service being ordered.

So Silky collects, uses, and processes personal information on the following legal bases:

• To provide our services – including fulfilling orders, resolving disputes, and providing customer support.

• With the Visitor’s consent – for example, when subscribing to newsletters or marketing communications. Consent may be withdrawn at any time.

• To comply with legal obligations – such as retaining purchase information in accordance with tax or other legal requirements.

• For legitimate interests – including improving the Website and services, and ensuring compliance with applicable policies and terms of use, provided that these interests are not overridden by the Visitor’s rights.

So Silky shares personal information only in limited circumstances, including:

• Service providers – We may share information with trusted third parties to perform services on our behalf, such as delivery or payment processing. Only the information necessary to perform these services will be shared.

• Business transfers – In the event of a sale, merger, or reorganization of the business, personal information may be transferred as part of the transaction, in accordance with applicable law.

• Compliance with legal obligations – We may collect, use, or share personal information where necessary to:

  • Respond to legal or government requests;

  • Enforce agreements, terms, or policies;

  • Prevent, investigate, or address fraud, security, or technical issues;

  • Protect the rights, property, or safety of Visitors or others.

The Data Controller retains personal information only as long as necessary to provide services and fulfill the purposes described in this Privacy Policy. In certain cases, retention may be required to comply with legal obligations, resolve disputes, or enforce agreements. Generally, personal information will be retained for 2 years.

Visitors residing in certain territories, including the European Union, have rights relating to their personal information. These rights include, but are not limited to:

• Access – Visitors may request access to and obtain a copy of their personal information held by the Data Controller.

• Correction, Restriction, or Deletion – Visitors may request correction, restriction of use, or deletion of personal information, except where retention is legally required.

• Objection – Visitors may object to processing based on legitimate interests or to marketing communications. In such cases, personal information will generally be deleted unless there are compelling legal reasons to retain it.

• Complaint – Visitors may raise concerns with their local data protection authority regarding the Data Controller’s use of personal information.

For questions or concerns regarding this Privacy Policy or EU data protection law, Visitors may contact: hello.sosilky@gmail.com